New study reveals issues faced by NDIS participants dealing with providers
There are many reasons why NDIS participants may choose different plans. Some participants experience issues that arise with their plan management which we will discuss further. This was an anonymous survey conducted for NDIS participants and carers to gather more information for providers and to show the experiences that participants faced with their NDIS plan.
We received 26 responses overall which you can view at shorturl.at/egqG8
Current percentage of 05/01/2021 NDIS plans based on the 26 responses
It appears the majority of the responses show that their plan is self managed. This is not representative of all NDIS participants.
Have you managed your plan in any other ways previously? If so how was your experience compared to your current managed plan?
The responses to this are listed below
It appears that the majority of participants have a positive experience with their NDIS plan although there are some who have rated their experience 1. An interesting point noticed is that ALL the responses that were 1 were self managed, however at the same time many that rated 5 were self managed as well. It is quite difficult to come to a clear conclusion based on these results.
Next we will examine the issues faced by participants – once again there are a range of issues.
“Covid interuptions to accessing services”
“Slow svs, limited options, they don’t have access to my plan on portal, communication issues, underuse of funding areas – overuse or limiting use of funding areas, no guidance since NDIS transfer from previous pilot and state funded svs.”
“Big problem with AT approvals and information provided to participant. Contradictory throughout the system.”
“Insufficient funding and plan reviews get quality workers and access to support coordinator taking on complex situations”
“Every issue there is, lack of funds, no guidance, both son and myself disabled no support coordinator, LAC would never communicate, plan started feb 2020 first access of funds Aug 2020. Whole system has let us down”
“The outsourced non-experienced people who submit plans to NDIS haven’t listened to my requests resulting in constant battles to obtain items”
“Planners not adhering to legislation. Having to teach them and then receive apology for their stupidity”
“Limited allied health professionals in my area”
“Everything was not included- so have had to go through internal review and now, a tribunal case conference.”
“Yes, many issues with the ndia and their implementation of the scheme, no real issues with plan manager”
“Meals are NDIA managed and too hard to change providers, little oversight of spending on NDIA managed supports”
“Reviewer ignored my comments and I think got me confused with someone else. Plan is terrible! Contacted many NDIS options and finally found a human with a band. S100 November, I’ve heard nothing since….”
What recommendations would you make for providers (both registered and non registered)?
“Advertise your services widely”